Snipers, Steamrollers and Chronic Complainers – How to Deal with Difficult People

Difficult people can derail careers and wreak havoc on productivity. Discover why difficult people are so challenging and what we can (and cannot do about it). Master language to respond to passive-aggressiveness, verbal attacks, bullies, and much more.

This program explores the behavioral background of difficult people and intends to provide deeper insights into human behavior quirks. This opens new and unexpected ways of communication for everyone involved.

You will learn how to:

  • Understand people beyond your own emotions
  • Learn about behavior as a body language
  • Develop conversation structures to allow shifts to occur
  • Acquire behavior-based communication tools
  • Reframe behavior challenges as growth opportunities

 smartBusinessPeople

 

 

 

 

 

 

 

 

 

Session Topics:

  1. “Actions speak louder than words” – so what?
  2. What exactly is “difficult behavior”?
  3. Five strategies that never work
  4. Innovation through behavior modeling
  5. Real life case studies

Duration: 1 session of 45 minutes